Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.

1. Our Contract

1.1 These Terms and Conditions govern the supply of goods sold by Rotarad 11a Blythe Park Industrial Estate, Sandon Road, Cresswell, Stoke-on-Trent, Staffordshire ST11 9RD. Our VAT number is GB927867666

1.2 All orders placed by you and purchases of goods from us (whether in-store, by telephone, via our website or by such other means as we may permit) are on the basis of these Terms and Conditions and are subject to acceptance by us either (as applicable) us delivering the goods to you at which point a legally binding contract is constituted between you and us.

1.3 The processing of your payment and acknowledgment of your order (including sending you an email confirming your order is being processed) does not constitute legal acceptance of your order.

2. Ordering

2.1 On our website, you may place an order to purchase a product advertised for sale by following the onscreen prompts after clicking on the item you wish to purchase. You will have an opportunity to check and correct any input errors in your order up until the point at which you place your order by clicking the “Place order and pay” button on the checkout page.

2.2 All orders placed by you and purchases of goods by you from us are subject to acceptance by us.

2.3 Where we accept your order, we have a legal duty to supply goods that are in conformity with these Terms and Conditions.

3. Price & Payment

3.1 The price payable for the goods you order or purchase is as set out in on our website at the time you submit your order or, plus any charges for delivery as advised to you. All prices include the current applicable VAT rate unless otherwise stated.

3.2 Web prices are correct at time of going to press, and we reserve the right to update prices in future catalogues/online which will then supersede the prices in any previous web material. We also reserve the right to change the price of commodity goods. We are not obliged to accept your order or purchase for such goods and may decline it or limit the order quantity.

3.3 Occasionally, we advertise goods at a promotional price; you must quote the relevant promotion code, otherwise you may be charged the full price.

3.4 Occasionally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.

3.5 We must receive payment for the whole of the price of the goods you order and purchase, and any applicable charges for delivery, before your order can be processed unless we have agreed otherwise in advance in writing.

3.6 For website orders, payment can be made by most major credit or debit cards by completing the relevant details on the checkout page.

3.7 By using a credit/debit card to pay for your order or purchase, you confirm that the card being used is yours or that you are authorised to use it.

3.8 All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of the card refuses to authorise payment we will not accept your order or purchase, we will not be obliged to inform you of the reason for the refusal, and we will not be liable for the item not being delivered or provided to you. We are not responsible for the card issuer or bank charging the holder of the card as a result of our processing of your credit/debit card payment in accordance with your order or purchase.

3.9 We recommend that you do not communicate your payment card details and password to anyone, including us, by email.

4. Delivery & Title

4.1 Unless you choose to collect the goods from our address in Staffordshire we aim to deliver the goods in accordance with your order usually within the stated delivery time (except in exceptional circumstances) but not more than 30 days after the day you place your order, unless otherwise agreed between you and us. We will send via Royal Mail 2nd class normal postage unless you request otherwise. We reserve the right to deliver an order in instalments by separate delivery shipments.

4.2 In the unlikely event that you have not received all the goods within the stated delivery time, you must notify us immediately. We strongly suggest that you do not schedule or commence any installation work until after you have received your order and checked all the goods are suitable for your purposes and do not have any defects or missing parts.

5. Availability

5.1 All goods are subject to availability. While we endeavour to hold sufficient stock to meet all orders and purchases, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we will attempt to contact you using the details you have provided to us to ask you how you wish to proceed. We may, at our discretion, process any part of the order which is available. Where goods are out of stock, we will refund you the price paid for such goods as soon as possible and in any case within 30 days or, in the case of an account customer, we may, in our absolute discretion, as soon as possible raise a credit to offset the amount invoiced to you.

6. Manufacturer’s Warranties & Guarantees

6.1 Our goods are sold with a 5 year manufacturer’s warranty, guarantee or similar assurance. Any complaint, query or claim under a manufacturer’s warranty, guarantee or similar assurance must be made direct to us at Rotarad.

7. Cancellation, Returns & Refunds

Cancellation

7.1 You may cancel your order and return the items purchased to us by giving us notice of cancellation within 30 days of the date. In relation to goods delivered to you, you may need to take delivery of the goods before you can cancel your order if the goods are placed into our delivery process before we receive your notice of cancellation. Where your order comprises multiple delivery shipments, the 30 day cancellation period for the goods in your order runs from the date of the delivery of the last shipment to you.

7.2 You will lose your right to cancel after the expiry of the 30 day period.

7.3 To exercise your right to cancel, you may inform us of your decision to cancel by post, phone or email using the contact details. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.

7.4 On cancellation for whatever reason, where you have received the goods you must return the goods to us (together with the original packaging) without undue delay and in any event within 14 days after the day of the cancellation at your cost unless we agree that you may dispose of them. You can return certain goods by post from your local Post Office.

7.5 Following cancellation, we will refund you the price paid for the cancelled order (or part of the order cancelled). Where you cancel the entire order, we will also refund the standard delivery charges (or an amount equal to the standard delivery charges if you elect to use a more expensive delivery method) paid. Where you cancel part of an order, we will not refund the delivery charges. We will pay the refund within 14 days after the day:

7.6 We will refund you using the same means of payment as you used to pay for your order or purchase.

7.7 We reserve the right to make a deduction from the amount of the refund for loss in value of the goods returned where the goods show signs of unreasonable use; for these purposes, unreasonable use includes handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. We may withhold any refund until we have received the goods or you have supplied proof of return for the goods.

7.8 Your right of cancellation does not apply to goods that are cut or mixed to your requirements, made to measure, made to order, made to your specifications or clearly personalised.

Faulty Goods

8.11 Where the goods are being returned because they are faulty or incorrect, we will meet the cost of return delivery but we ask that you allow us to nominate the carrier. Your right to return goods in these circumstances is not limited to the 30 day period.

8.12 If you have notified us of a problem with the goods within 30 days of delivery or collection, you may cancel the order (or part of the order affected) and refund to you the amount paid by you for the goods in question.

8.13 If an item develops a fault after 30 days following delivery or collection you should contact the manufacturer direct.

9. Liability

9.1 If you purchase goods from us as a consumer (which means anyone who acts outside the course of their business, trade or profession), to the extent not prohibited by law, we accept no liability for any:

9.1.1 loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our contract);

9.1.2 loss which arises when we are not at fault or in breach of these Terms and Conditions; and

9.1.3 business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses, as well as business interruption).

9.2 If you are a trade customer, we shall have no liability to compensate you (whether in contract, tort (including negligence), breach of statutory duty or otherwise), other than any refund we make under these Terms and Conditions or otherwise at our discretion.

9.3 Without prejudice to clause 9.2, if you are a trade customer, we shall not be liable to you(whether in contract, tort (including negligence), breach of statutory duty or otherwise)for any: (i) loss of profits, business, contracts, goodwill, business opportunity and other similar losses, or any business interruption; or (ii) indirect or consequential loss, neither will we be liable to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.

9.4 If you are a trade customer, you acknowledge and agree that these Terms and Conditions constitute the entire and only agreement between us.

9.5 Nothing in these Terms and Conditions is intended to affect your legal rights if you are a consumer, nor is it intended to exclude or limit our liability to you for fraud, fraudulent misrepresentation, for death or personal injury resulting from our negligence or for any other liability which cannot be limited or excluded as a matter of applicable law.

10. Contact Details

10.1 If you wish to make an order, cancel or discuss your order, or make a complaint with respect to your order, please contact us by post at 11a Blythe Park Ind. Estate, Sandon Road, Cresswell, Stoke on Trent ST11 9RD or email at info@rotarad.com

11. Privacy Policy

11.1 No personal data will be passed to any third party, except for confirmation of credit/debit card payments. If you do not wish to receive e-mail or mail updates on product matters and our seasonal offers or special deals, please tell us and we will remove you from our private mailing list.